Operations Success Manager

Port Washington, NY

Why Paradigm?

Through a decade of excellence in online research and data collection, Paradigm Sample has established itself as one of the most innovative and fast-growing companies in the market today. Led by industry experts, Paradigm harvests global feasibility for all market research needs, leveraging enriched profiling and edge-of-the-industry technology to connect its clients with real people.


Paradigm truly invests in its employees and empowers them to reach their full potential by combining each individual’s interests, skills, and desired career trajectory with the right opportunities for success. Paradigm has carefully cultivated a “work hard, play hard” environment where motivated, team-oriented, and solution driven candidates can make a difference.

The Position

Operations Success Management is the art of assuring the proper execution of all aspects of a project from inception to closure using a combination of disciplined methodology and the finesse of creative techniques, to maximize the revenue, profitability, and client satisfaction of every project. Success in this role requires developing a strong working relationship with clients, key internal customers, and external vendors, while exhibiting a mastery of project delivery tools, to provide guidance to Paradigm’s project management teams and achieve timely delivery of quality results.


A vital touchpoint between the Paradigm Sample team and our clients, operations success managers must possess an upbeat spirit, a zest for innovation, and a passion to go the extra mile.


  • Provide technical guidance as needed to assist the implementation of strategy for new and on-going projects to be delivered on time, on budget, and at or beyond scope.
  • Drive clear communication among all groups involved in successful delivery of projects through the proactive monitoring of day-to-day communications.
  • Perform advanced project implementation and survey testing to meet the nuanced needs of Paradigm’s clients.
  • Serve as a solutions-oriented lifeline for Paradigm’s project management team.
  • Expand client relationships through understanding of client objectives, consultation throughout fieldwork processes and participation in coordination calls and face-to-face meetings.
  • Ensure daily maintenance of accurate records in the central project management system
  • Prepare internal and external reports on project performance and financials to assist Paradigm’s client service groups in their pursuit of optimal client satisfaction.

Skills and Qualifications Needed

  • Relentless work ethic with a desire to learn new skills in management and technology
  • Integrity, accountability, and a willingness to embrace our team first company culture.
  • Ability to think outside the box in pursuit of creative solutions to achieve business objectives
  • Capacity to perform well under pressure, multitask, and adapt to a changing environment
  • Excellent verbal and written communication skills
  • Attention to detail and organizational skills to effectively manage multiple workstreams
  • Proficiency in the Microsoft Office Suite with outstanding Excel and analytical skills
  • BA/BS – previous experience in Market Research is preferred

Ready to join a winning team? Click to apply for this position!