Paradigm Sample

ABOUT US

Robert Gray

Robert Gray

Founder & Chief Operations Officer

Robert is a seasoned executive with over 30 years experience in building and managing operation teams across the globe. As VP of Operations at ADP, he was responsible for four call centers and managed a team of 500 people across the globe, Robert increased the service and delivery capability for clients while reducing expenses. Gray increased client retention by providing “best in class” service and operations. He measured improvements by designing and delivering ongoing customer satisfaction research and built customer feedback directly into the product and service life cycle. Prior to ADP, Robert held Executive positions at Insignia Solutions and Ashton Tate, where he influenced and managed technical and operational teams to ensure best in class service for clients. Robert is a successful entrepreneur launching Contemporary Lending group that quickly rose to one of the leading mortgage providers in Coachella Valley. Robert graduated from Bryant College with a Bachelor of Science degree in Business Administration. In addition, Gray was the recipient of the Aspect Technologies Award, which is awarded to individuals who create new and innovative technologies in the computer support / service industry.